Cancellation & Group Policies
1. Individual Tent Bookings
Cancellations must be submitted in writing via email by the lead guest. Refunds are processed after deducting the following charges:
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30+ days prior to departure: 30% of total package cost.
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30 to 15 days prior to departure: 50% of total package cost.
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15 to 7 days prior to departure: 75% of total package cost.
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Within 7 days of departure: 100% of total package cost.
2. B2B, Corporate & School Groups
The following charges apply to both cancellations and postponements, calculated on the total invoice amount:
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30 to 16 days prior to travel: 25% of total package cost.
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15 to 8 days prior to travel: 50% of total package cost.
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Within 7 days of travel: 100% of total package cost.
Note: Notices are effective only when received during standard business hours.
3. Force Majeure (Circumstances Beyond Our Control)
We are not liable for compensation or refunds if we are forced to cancel or change your tour due to unforeseeable circumstances. This includes, but is not limited to: war, natural disasters, epidemics, terrorist activity, civil unrest, industrial disputes, extreme weather, or airport closures.
4. Guest Responsibility & Conduct
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Behavior: We reserve the right to terminate your tour immediately if your actions are deemed dangerous, disruptive, or distressing to staff or other guests. In such cases, no refunds or expense reimbursements will be provided.
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Safety & Damages: You are responsible for your own safety and the condition of the property you occupy. You and your party are held jointly liable for any damage to accommodation, furniture, or equipment. All breakages must be reported immediately.
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Alcohol: Consumption of alcohol must be responsible. We accept no liability for injury or loss resulting from impaired judgment due to alcohol.
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Third-Party Actions: We are not responsible for the behavior of other guests or the withdrawal of services caused by their actions.
5. Complaints & Feedback
We strive for excellence, but if you encounter an issue:
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Report it immediately to the local supplier or accommodation management.
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If unresolved, contact your Tour Representative or our office via phone/email instantly.
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Important: We cannot entertain complaint or refund requests once the tour has ended if the issue was not reported during the trip.
